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Documentation and Information Policy

The Out of School Club recognises the importance of maintaining up to date and accurate records, policies and procedures necessary to operate safely, efficiently and in accordance with the law.

The Club is also aware of its obligations with regard to the storing and sharing of information under the General Data Protection Regulation (GDPR) 2018, and is committed to complying with its regulations and guidance. The Manager and staff are aware of the implications of GDPR in so far as it affects their roles and responsibilities within the Club.

The Club is committed to a policy of openness with parents/carers with regard to its policies and procedures and the information that the Club holds on them and their child. Records and information will be made available to parents/carers on written request unless subject to an exemption. If for any reason a request is going to be refused, then this decision, and an explanation, will be communicated in writing.

Record Keeping

Ordinarily, information kept on a child will include:

• Birth name (along with any other name the child is known by).

• Date of birth.

• Gender.

• School attended.

• Ethnic background.

• Religion.

• Languages spoken.

• Home address and telephone number(s).

• Parents or carers name.

• Parents or carers email address, place of work and contact number(s).

• Any other emergency contact names and numbers.

• Family doctor’s name, address and telephone number.

• Health visitor’s name, address and telephone number (if applicable).

• Details of any special health issues (including a special educational needs or physical disability statement).

• Details of any special dietary requirements, allergies and food and drink preferences.

• Record of immunisation.

• Appropriate records of children’s progress and achievements.

• Names of people authorised by parents/carers to collect children, along with recent photographs.

• Any other information relating to the child deemed by staff or parents/carers to be relevant and significant.

Additionally, and in accordance with our policies and procedures, the following records and information will be stored and maintained by OOSC:

• An up to date record of all the staff, students and volunteers who work at each Club, including their name; address; telephone number; DBS number and emergency medical information and contact (onsite in a locked filing cabinet).

References; employment details and any other information (such as their Personal Development Plan) accrued during their time spent working with OOSC (in OOSC central office).

• A record of any other individuals who reside at, or regularly visit/spend time at the Club, including their contact details.

• The daily attendance registers, as set out in the Arrivals and Departures policy.

• An up to date waiting list (not on site) with details of all children waiting for a place at the Club, as set out in the Admissions and Fees policy.

• Records of the activities planned and implemented by the Club, including any off-site visits and outings.

• Records of any medication being held by staff on behalf of children, along with the signed Administration of Medication Form (in accordance with the Health, Illness and Emergency policy).

• Records of signed Medical Forms, giving parental authorisation for staff to consent to emergency treatment for children (in accordance with the Health, Illness and Emergency policy).

• A fully completed and up to date Accident and Incident Folder.

• Additionally, a regularly updated version of the admissions list will be kept off the premises, but close by, in case of an emergency, such as a fire.

Information and records held on children will be kept in a locked file or passpord protected computers access to which will be restricted to the Club Leaders and OOSC Managers.

The Manager, Cath Purchase, has overall responsibility for the maintenance and updating of children’s records and ensuring that they are accurate. Leaders will keep up to date admissions registers.

All required records relating to individual children are maintained and retained for three years after children last attended the Club. This rule will be disregarded where regulations and guidance from Ofsted or other statutory agencies overrides it.

Notification of Changes

The Club recognises its responsibilities in keeping children, parents/carers, staff and Ofsted informed of any changes to the running or management of the Club that will directly affect them.

Wherever possible, if changes are to be made affected parties will be given as much warning as possible. In the case of proposed changes that are of considerable scope or importance, the Club will facilitate consultation with the affected groups or individuals.

In the following cases, it is mandatory for the Club to inform Ofsted at the earliest possible opportunity:

• Any change to the club manager.

• Any significant change to the premises.

• Any significant change to the operational plan of the Club.

• Any allegation of abuse by a member of staff or volunteer or any abuse which is alleged to have taken place on the premises.

• Any other significant events.


The Club Managers, staff, volunteers and any other individual associated with the running or management of the Club will respect confidentiality by:

• Not discussing confidential matters about children with other parents/carers.

• Not discussing confidential matters about parents/carers with children or other parents/carers.

• Not discussing confidential information about other staff members.

• Only passing sensitive information, in written or oral form, to relevant people.

In circumstances where staff have good reason to believe that a child is at risk, or is likely to be at risk, of child abuse or neglect, the Safeguarding and Child Protection policy will override confidentiality on a ‘need to know’ basis.

Staff failing to show due regard for confidentiality will be liable to disciplinary action under the provisions of the Staff Disciplinary Procedures policy.

Updated May 2018

Ofsted Outstanding for St Helen's After School and Holiday Club and St Marys Bradley Stoke!

We are pleased to announce another OOSC Outstanding grade awarded when an inspector visited St Helen's After School and Holiday club on Thursday 30th August 2018 

Latest Availability - updated May 2023

To guarantee availability for places, you will need to book a regular place at the club. Contact the team at admin@oosc.co.uk 

If your booking is Ad Hoc (booked online) you will need to book in plenty of time to guarantee a place on our busy days. Booking is only guaranteed with payment in advance.

How Can I Save Money On My Fees?

Many parents aren't aware of how they can save money on childcare costs. As well as paying by company childcare vouchers or government tax-free vouchers, there are several ways you can save money on fees:. See https://www.childcarechoices.gov.uk/ for further information as well as the details below: