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Cancelling an Ad Hoc Session Booking

Cancelling an Ad Hoc Session Booking

To cancel your Ad hoc bookings online (with over 7 days notice) please use the 'My Bookings' link to the left of this page. Scroll through and click on the booking you wish to cancel. At the bottom of the page it will give you the option to 'cancel booking'. 

If the payment has been made by Paypal there is the option to have a refund or or keep the session as a credit if the cancellation is made more than a week in advance. Please add a note in the comments box of your next booking if you have a cancellation credit.

Ad hoc cancellations non-refundable within 7 full days. However if an error has been made in the booking process and you wish to make an amendment to your booking within 24 hours, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call Kate on 07342 329737.

 

Resetting your password

 

Password Reset Help

If you have forgotten your username and or password, click the 'Forgot Login' link on the Login page and follow the on-screen instructions. You will need to know the email address used to register your account. If you cannot remember the email address then you will need to contact a member of the administration team for assistance.

New Users

New OOSC Customers

To become an OOSC customer and a user of the On-Line Booking System for occasional bookings takes three steps.

  1. Register for a website account (see registration)
  2. Complete the necessary forms (requires login)
  3. Pay the registration fee. One per child (requires login)

Steps 2 & 3 can also be completed in person at any of our clubs and you will be able to apply for regular bookings;  but without a website account (step 1) you will be unable to use the On-Line Booking System for occasional bookings.

My child is missing from Ad-Hoc booking drop down

Child Name Missing from Ad-Hoc Drop Down List

When making an ad-hoc or holiday club booking we require you to select the child or children attending the sessions. The selection list is generated from the information supplied in your login profile.

In order for a child to be included in the selection, the following details must be completed in the Child Details section(s) of My Profile:

Please contact a member of the OOSC Admin Team if "Registration Fee Confirmation" is missing for a child that you beleive has been registered.